If you experienced a problem with a transaction on the RegentMFB mobile app, submit a dispute and our team will investigate and resolve it promptly.
Secure & Confidential
24–48hr Response
CBN Compliant
If you experienced any of the following on the RegentMFB mobile app, you are eligible to raise a dispute. We investigate every case thoroughly.
Unauthorised or fraudulent transaction
Duplicate charge on your account
Transfer sent to wrong account
Failed transaction but amount debited
Incorrect transaction amount
Transaction not received by beneficiary
Account locked or restricted unexpectedly
Any other mobile app transaction issue
Fill out the secure form with your transaction details. Our team will review and respond within 24–48 business hours.
Your data is handled securely and confidentially
Response within 24–48 business hours
Handled in line with CBN consumer protection guidelines
You will be redirected to a secure Zoho form
Raising a dispute is quick and straightforward. Here's what happens after you submit.
Click the button below to open the secure Zoho form. Provide your account details and a clear description of the issue.
Our team receives your submission immediately and begins a thorough investigation of the disputed transaction.
A customer service representative will reach out within 24–48 business hours with an update or resolution.
Need to speak to someone first?
Our customer support team is available Monday – Friday, 8am – 4pm. You can call or email us before submitting a formal dispute.