Frequency Asked Question
Q. For account enquiries, who do I liaise with?
A. Customer Services Officer
Q. How do I know if I have any returned cheques?
A. You will be informed by phone.
Q. If I lose my cheque book, what am I expected to do?
A. Report in writing to the bank stating the cheques series, police report and sworm affidavit.
Q. How do I order for any cheque?
A. Fill in the cheque request form and come personally for the cheque.
Q. Can I transfer funds from my account to accounts?
Q. How do I get my statements of account?
A. Upon request
Q. What is the minimum initial deposit to open an account with the bank?
A. Current Account N2, 000, Corporate Account N10, 000, Savings Account N2, 000
Q. What are the charges on the current account?
A. only COT.
Q. Can I pay a cheque into my savings account?
Q. can I use Regent Microfinance bank Ltd ATM card on other bank's ATM?
Q. Can I use Regent Microfinance Bank Ltd ATM card to purchase goods at stores?
Q. What is the banking’s operating hours?
A. 8a.m-4p.m Monday-Friday
Q. How long does it take to open an account with the bank?
A. five minutes
Q. Can I obtain loan from the bank?
A. Loans can be obtained from all the branches if you operate current account .
Q. What are the securities required?
A. (a) Landed property (b) Personal Guarantee
Q. Can I access my account in any other branches across the country?
A. Yes, you can
Q. What other credit products does the bank offer?
A. (a) Quick Loan
(b) Overdraft/Salary Advance payment on card
(c) Regent Assets Financing
(d) Regent LPO Financing
(g) Asset Acquisition Scheme/Lease
Q. How many days does it take to clear a cheque paid into account?
A. 2 day
Q. What other savings products does the bank offer?
A. Regent kiddy’s , RES, Fixed deposit ,Call Deposit
Q. How many days does it take to obtain loan?
A. 3 hours
Q. Can I use my share certificate as a form of securities for obtaining loan?
A. Yes (share of reputable institutions)
Q. Can I ask for overdraft?
Q. Who does the bank give loan ?
A. Loans are always given to customers that meet the bank’s requirements
Q. What charges do I need to pay before my loan is approved?
A. You need to open current account holder and 30% mandatory savings deposit for non- salary account holders
Q. What are the monthly charges?
A. No monthly charges
Q. Do you charge interest for your services?
A. Mgt. fee of 2% flat--- only for credit approved.
Q. Can I use Regent ATM card to buy airtime of all Network
Q. Can I change my pin on any bank’s ATM using Regent Microfinance ATM Verve (Debit / Credit)
Q. Can I do a transfer on the ATM using Regent Debit/Credit Verve card?
Q. When having disputes (ie cash dispense without payment) who /where do I lay complain?
A. Walk into any Branch of Regent Microfinance Bank Plc requesting for a dispute form through the CSO/E-Business Officer of the branch.
Direct Debit Mandate (DDM)
- What does DDM mean?
It is a convenient way of making your payment without having your cheques presented, for loan repayment or Target Savings contribution.
- How does the DDM work?
The DDM is set up with your Debit MasterCard or Visa Card at the point of initiating a Loan or Target Savings Plan. Your account will be debited automatically on agreed date for payment.
- What card can I use to set up my DDM?
For your loan repayment, please set up with your Debit MasterCard or Visa Card. For savings contribution, debit cards that come with your salary account would be preferable.
- When does the DDM stop debiting my account?
The DDM terminates at the end of your loan/savings tenor.
Regent Mfb Remita
- What does Remita mean?
It is a convenient way of making your payment without having your cheques presented, for loan repayment.
- How does the Remita work?
It is set up via a link after which you visit your bank to have it activated on your account. A form of confirmation with the RRR number is then issued to you and stamped by the bank.
Also, append your signature and then submit as part of your documentation.
- When does the Remita stop debiting my account?
The Remita terminates at the end of your loan.
- How do I make repayments on my loan?
You can make repayments via four different channels depending on which is convenient.
NUBAN Cheques: Your cheques serve as a fall back plan for repayment and will be presented only in cases where we are unable to claim your repayment via DDM.
Online Payments: You can login onto your online profile page on our Secured Online Banking Platform and conveniently make your loan repayment. This payment is reconciled automatically without human interference and can easily be adopted as a primary form of repayment.
POS: You can also make payments using our Point of Sale machines in our office and collect the repayment due for the month in question.
Direct Debit Mandate (DDM): This is adopted as your primary form of repayment towards your existing facility and is set up as a part of your initial application process via your online profile.
Remita: This also serves as an automated primary form of repayment towards your existing facility. It is set up by contacting your bank and having them set it up on your behalf.
- When will the repayment be due?
On your salary pay day.
- Can I pay down my outstanding loan before the end of the loan tenure?
Yes, you can pay down/liquidate your existing facility at any time.
- My salary has been delayed and my account is not funded?
We will hold your cheque from being presented for 24 hours, during which we would implore you to keep us posted on the status of your account.
- My employer has changed and so has my salary date, can my repayment date be changed?
Yes, your repayment date can be changed. To facilitate this change, please send this request via mail to firstname.lastname@example.org with evidence of the change of employment.
- When there is a case of double debit in the same month, what do I do?
Please send us an email at email@example.com or call our Contact Centre on 09099590891,07068181876 and we will refund the second debit after due confirmation.
- How do I retrieve my remaining cheques?
You can visit our office to retrieve your cheques at least 24 hrs after request, once loan has been fully liquidated.
- What are the hidden charges associated with this loan?
There are no hidden charges.
- How much can I borrow?
Our minimum loan amount is N200, 000 and the upper limit for a new customer is N2, 500, 000. Both depend on borrower’s capacity to repay based on verifiable income level and other selection criteria.
- Can I extend my loan tenor?
Yes, you can extend an existing facility loan tenor through a Top-up. As an existing customer, you can access a maximum tenor of 12 months (as an individual).
- What is a Top up?
A top up is returning/increasing the balances on an existing loan facility. The existing facility will be liquidated in order to process a new loan, as you cannot have two loans running simultaneously. The amount of money receivable (the difference between the New Principal and Unpaid Principal on the Existing Loan) will be communicated and disbursed into your account of choice.
- Can I have more than one loan running at the same time?
You cannot have more than one loan at a time, but you can apply for a top up loan after three repayments on your existing loan.
- Does Page MF Bank require a credit check?
Yes, your application is subject to a credit check before approval.
- Do I need to come to the branch to apply for a loan as an existing customer?
No, your application can be made online via your page on our secure portal. After the application has been made, our mail runner would pick up your cheques from your office.
- Do I have to be in paid employment to get your loans?
Yes, you have to be a salary earner to access our different loan packages.
- When my application has been moved to the next level, how will I know if it has been approved?
You receive a confirmatory a call or text telling you the status of your loan same day.