The Regent Mastercard Card is an EMV Chip and PIN Loyalty card that grants all Regent Account holders access to funds and information in their accounts with the Bank on an Online, Real-time basis ANYTIME & ANYWHERE IN NIGERIA.
Card Frauds begins with either the theft of the physical card or the compromise of data associated with the account, please observe the following to protect yourself against fraud:
- Memorize your PIN (Personal Identification Number) as soon as possible, DO NOT write down the number on the card or keep it in your wallet/purse.
- Use a unique PIN, DO NOT use your birthdate, phone number, driver's license number, house number or any number that is easy to guess.
- Keep your ATM receipts, don't leave it behind, and remember to shred the receipts when throwing them out.
- Ensure that no one is able to watch you enter your PIN or how much you are withdrawing, cover your hand when entering your PIN at all times, there may be hidden cameras watching you.
- Keep your REGENT MFB debit card in a safe place, treat it as if it were cash and never allow any person to use your card.
- Use Alerts and Transaction Notification Systems (TNS); it keeps you abreast of the activities going on in your account.
- If you receive calls from a party claiming to be your card issuer and the caller requests for your account number DO NOT GIVE IT, if the call is from your card issuer, the caller would know your card number.
LOST/ STOLEN CARDS
When a card is lost or stolen it remains usable until you notify us. If your card has been stolen please call any of our 24hrs E-Business helplines on 080, 081 or 090 or you can send an email to firstname.lastname@example.org and your card will be HOTLISTED immediately.
Mobile Banking has made it easier than ever to check your account balance and view transactions, even when you're on the move. And by taking the following steps to protect your mobile phone, you can make using our service even more secure.
Set up a password or PIN
Most mobile phones let you set up a password or PIN, so that your phone can't be used if it's lost or stolen. Make sure that you always have this feature enabled.
Install security software
Like computers, mobiles – especially smartphones with GPRS – are vulnerable to viruses, some of which can give fraudsters access to your personal information. To protect yourself:
Beware of Trojans and spyware
These are viruses and software that can be used by fraudsters to steal personal details. They're usually installed without your knowledge when you follow a link, open an attachment or download software from a fraudulent email or text message.
To protect yourself:
Keep your mobile software up to date
From time to time, your mobile manufacturer or dealer may release software updates for your phone. Keep an eye out for these and install them regularly.
Avoid sharing your mobile phone
If you have to share your mobile or send it off for repairs: