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The Regent Mastercard Card is an EMV Chip and PIN Loyalty card that grants all Regent Account holders access to funds and information in their accounts with the Bank on an Online, Real-time basis ANYTIME & ANYWHERE IN NIGERIA.


Card Frauds begins with either the theft of the physical card or the compromise of data associated with the account, please observe the following to protect yourself against fraud:
- Memorize your PIN (Personal Identification Number) as soon as possible, DO NOT write down the number on the card or keep it in your wallet/purse.
- Use a unique PIN, DO NOT use your birthdate, phone number, driver's license number, house number or any number that is easy to guess.
- Keep your ATM receipts, don't leave it behind, and remember to shred the receipts when throwing them out.
- Ensure that no one is able to watch you enter your PIN or how much you are withdrawing, cover your hand when entering your PIN at all times, there may be hidden cameras watching you.
- Keep your REGENT MFB debit card in a safe place, treat it as if it were cash and never allow any person to use your card.
- Use Alerts and Transaction Notification Systems (TNS); it keeps you abreast of the activities going on in your account.
- If you receive calls from a party claiming to be your card issuer and the caller requests for your account number DO NOT GIVE IT, if the call is from your card issuer, the caller would know your card number.


When a card is lost or stolen it remains usable until you notify us. If your card has been stolen please call any of our 24hrs E-Business helplines on 080, 081 or 090 or you can send an email to and your card will be HOTLISTED immediately.

Mobile and Telephone Fraud

Mobile Banking has made it easier than ever to check your account balance and view transactions, even when you're on the move. And by taking the following steps to protect your mobile phone, you can make using our service even more secure.

Set up a password or PIN

Most mobile phones let you set up a password or PIN, so that your phone can't be used if it's lost or stolen. Make sure that you always have this feature enabled.

Install security software

Like computers, mobiles – especially smartphones with GPRS – are vulnerable to viruses, some of which can give fraudsters access to your personal information. To protect yourself:

  • Delete junk emails and text messages
  • Don't follow any website links unless you know that they're genuine
  • Don't download any files or email attachments that you're not sure about

Beware of Trojans and spyware

These are viruses and software that can be used by fraudsters to steal personal details. They're usually installed without your knowledge when you follow a link, open an attachment or download software from a fraudulent email or text message.

To protect yourself:

  • Don’t download software until you’ve verified its security and privacy features
  • Install anti-spyware software that’s specifically designed for your mobile
  • Be suspicious if you get lots of unsolicited emails or text messages – it could mean you have a spyware program on your phone

Keep your mobile software up to date

From time to time, your mobile manufacturer or dealer may release software updates for your phone. Keep an eye out for these and install them regularly.

Avoid sharing your mobile phone

If you have to share your mobile or send it off for repairs:

  • Remove the temporary files and cache stored in the memory of your mobile, as they may contain confidential information
  • Clear your browsing history regularly
  • Don’t let people use your mobile until you’ve logged out of secure sites such as Mobile Banking


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